Shipping policy
SHIPPING POLICY
Last updated: March 6, 2026
We currently offer shipping to the United Kingdom and European Union. Please review the information below for details on our shipping process, delivery times, and costs.
Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Destinations and Delivery Times
- United Kingdom: 2-3 business days via Royal Mail Special Delivery or DPD
- European Union: 5-7 business days via international tracked service
Please note that delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the value of your order. Free shipping is available on UK orders over £500.
Tracking Your Order
All orders are shipped with tracking. Once your order has been dispatched, you will receive an email with your tracking number and instructions on how to track your package.
Signature Required
Due to the high value of our timepieces, all shipments require a signature upon delivery. Please ensure someone is available to sign for your package at the shipping address provided.
Insurance and Security
All shipments are fully insured and securely packaged to protect your purchase during transit. Each watch is carefully packaged in protective materials to ensure it arrives in perfect condition.
Customs, Duties and Taxes
- UK orders: No additional customs charges apply
- EU orders: Customs duties, VAT, and any applicable import taxes are the responsibility of the customer. These charges are determined by your local customs authority and are collected upon delivery. We recommend contacting your local customs office for more information on potential charges.
Delays and Issues
While we work with reliable carriers, occasional delays may occur due to weather, customs processing, or other unforeseen circumstances. If your order is significantly delayed or if there are any issues with your shipment, please contact us at jamielee2017@gmail.com.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately at jamielee2017@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at jamielee2017@gmail.com.